Privacy Policy

Effective Date: May 28, 2026
Last Updated: May 28, 2026

MetMate (“MetMate,” “we,” “us,” or “our”) is operated by MetMate Team. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the MetMate mobile application and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Eligibility

MetMate is intended only for individuals who are 18 years of age or older. We do not knowingly allow persons under 18 to create an account or use the Services. If we become aware that a person under 18 has provided personal information to us, we may suspend or terminate the account and delete related information, subject to applicable law.

2. Information We Collect

We may collect the following categories of information, depending on how you use the Services:

A. Information You Provide to Us

• Account information, such as your name, username, email address, date of birth, gender, and password
• Profile information, such as photos, biography, preferences, interests, and other information you choose to provide
• Content you submit, such as messages, reports, support requests, appeals, survey responses, and communications with us
• Identity or safety verification information, if you choose or are asked to complete verification
• Information submitted in connection with promotions, events, campaigns, or customer support

B. Information Collected Automatically

• Device information, such as device model, operating system, language, app version, device identifiers, IP address, and crash data
• Usage information, such as login activity, pages or screens viewed, interactions, clicks, session duration, and feature usage
• Approximate location information derived from IP address or device settings
• Precise location information, only if you grant permission and the feature is enabled
• Information collected through cookies, SDKs, pixels, and similar technologies for analytics, security, fraud prevention, and service performance

C. Information from Third Parties

We may receive information from:

• Login, authentication, or social sign-in providers
• Payment processors and app stores, including Google Play, for transaction and subscription status
• Analytics, moderation, fraud prevention, security, and cloud service providers
• Other users, including reports, complaints, and feedback related to your account or content

3. How We Use Your Information

We may use your information to:

• Create, operate, maintain, and secure your account
• Provide matching, profile, messaging, and related features
• Personalize your experience and improve recommendations
• Process purchases, subscriptions, customer support, and related account services
• Verify identity, reduce fake accounts, detect spam, and prevent fraud or abuse
• Review reports, investigate misconduct, and enforce our Terms of Service and safety policies
• Improve the Services, develop new features, and conduct analytics
• Communicate with you about account activity, updates, promotions, safety notices, and support matters
• Comply with legal obligations and respond to lawful requests

4. How We Share Your Information

We may share your information in the following circumstances:

A. With Other Users

Certain profile information is visible to other users, such as your username, age, profile photos, bio, interests, and other information you choose to make available through the Services.

B. With Service Providers

We may share information with vendors and service providers that help us operate the Services, including hosting, cloud storage, analytics, customer support, moderation, fraud prevention, payment processing, and security providers.

C. For Legal, Safety, and Enforcement Reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable law, legal process, or governmental request
• Enforce our Terms of Service or other policies
• Detect, investigate, or prevent fraud, abuse, harassment, threats, illegal activity, or safety risks
• Protect the rights, property, safety, and security of MetMate, our users, or others

D. Business Transfers

We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or other corporate transaction.

E. With Your Consent

We may share information for other purposes disclosed to you at the time or with your consent.

We do not sell personal information in exchange for money.

5. Messages and User Content

If the Services include messaging, media uploads, or other user-generated content features, we may review, scan, moderate, or investigate content and related metadata when reasonably necessary for:

• safety and trust
• content moderation
• fraud detection
• abuse prevention
• legal compliance
• enforcement of our policies and Terms of Service

You are responsible for the content you submit through the Services.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide and improve the Services
• maintain business and transaction records
• comply with legal obligations
• resolve disputes
• enforce our agreements
• prevent fraud, abuse, and repeat violations

Retention periods may vary depending on the type of information, its sensitivity, and legal or operational requirements. We may retain certain information after account closure where permitted or required by law.

7. Account Deletion and Data Deletion

You may request deletion of your account and associated personal information by:

• using the in-app account deletion function, if available; or
• contacting us at veparimandal38@gmail.com

When you request deletion, we will take reasonable steps to delete or de-identify your personal information, unless retention is required or permitted for legitimate purposes such as:

• security and fraud prevention
• legal compliance
• tax, accounting, or recordkeeping obligations
• dispute resolution
• enforcement of our agreements

Please note that content you shared with other users may remain visible to those users to the extent it has already been delivered or stored in their accounts or devices, subject to applicable law and technical limitations.

8. Your Privacy Choices and Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• access certain personal information we hold about you
• correct inaccurate information
• request deletion of certain information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request a copy of certain data

You may also manage some information directly in your account settings.

To submit a privacy request, contact us at veparimandal38@gmail.com.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account.

10. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own.

11. Third-Party Services

The Services may link to or integrate with third-party services, including payment providers, authentication services, analytics providers, or external websites. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

12. Child Safety Standards and Contact

MetMate maintains standards against child sexual abuse and exploitation (“CSAE”), child sexual abuse material (“CSAM”), grooming, sextortion, trafficking involving minors, and other exploitative conduct involving minors.

MetMate provides in-app mechanisms for users to report safety concerns, accounts, and content. We may review, remove, preserve, and report relevant content or accounts in accordance with applicable law, our Terms of Service, and our safety policies.

If you have concerns related to child safety, CSAE, or CSAM involving MetMate, please contact us immediately at:

veparimandal38@gmail.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app or by other appropriate means. Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

14. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:

MetMate Team
Email: veparimandal38@gmail.com